Privacy Policy

Skyfall International Educational Consultancy Pvt. Ltd. ("Skyfall", "we", "us", or "our") is an overseas education and visa consultancy based at Putalisadak-32, Way To Dillibazar, Kathmandu, Nepal. We help students and travelers achieve their international goals through expert guidance, visa support, and career counseling.

This Privacy Policy applies to all services provided through our website (www.skyfall.edu.np), office visits, and any other interaction with our team.

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address submitted via our contact forms or in-person visits.
• Academic Information: Educational qualifications, transcripts, and academic records you share with us for counseling purposes.
• Visa & Travel Documents: Passport details, visa application documents, and related records required to process your application.
• Financial Information: Bank statements or financial documents required by embassies or institutions (we do not store payment card details).
• Communication Data: Emails, WhatsApp messages, and call records between you and our team.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website, collected via cookies and analytics tools.

We use the personal information we collect for the following purposes:

• To provide career counseling, university selection, and visa preparation services.
• To process and submit visa and admission applications on your behalf.
• To communicate with you about your application status and appointments.
• To send study abroad updates, scholarship opportunities, and relevant news (you may opt out at any time).
• To comply with legal and regulatory obligations in Nepal and destination countries.
• To improve our website, services, and client experience.
• To conduct orientation programs and pre-departure briefings.

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Partner Universities & Colleges: We share your academic profile with institutions abroad to process your admission application.
• Embassies & Consulates: Visa-related documents are submitted to the relevant embassy or consulate as required by law.
• Travel & Accommodation Partners: Limited contact details may be shared with partner travel agencies for your travel arrangements, with your consent.
• Legal Authorities: We may disclose information if required by Nepali law, court order, or government regulation.

All third parties with whom we share data are obligated to maintain the confidentiality and security of your information.

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:

• Essential Cookies: Required for the website to function correctly (e.g., form submissions).
• Analytics Cookies: Tools such as Google Analytics help us understand how visitors use our website so we can improve it.
• Preference Cookies: Remember your settings and preferences across visits.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• Secure, password-protected systems for storing client files.
• Restricted access — only authorized staff handle sensitive documents.
• Secure communication channels for sharing sensitive documents with embassies and institutions.
• Regular review of our data protection practices.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active client records are retained throughout the duration of our service engagement.
• After service completion, records are retained for a minimum of 5 years for legal and audit purposes.
• Website analytics data is retained for up to 26 months.
• Newsletter subscriber data is retained until you unsubscribe.

Upon your request, we will delete your personal data unless we are legally required to retain it.

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Ask us to correct inaccurate or incomplete information.
• Right to Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Right to Withdraw Consent: Withdraw your consent for marketing communications at any time.
• Right to Object: Object to certain uses of your data, such as direct marketing.

To exercise any of these rights, please contact us at info@skyfall.edu.np. We will respond within 30 days.

Our services are primarily intended for students aged 16 and above. We do not knowingly collect personal information from children under 16 without verifiable parental consent. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at info@skyfall.edu.np and we will take steps to remove such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify active clients by email where appropriate.

We encourage you to review this policy periodically. Continued use of our services after changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

• Email: info@skyfall.edu.np
• Phone: +977-01-4410965 | +977-9851041485
• Address: Putalisadak-32, Way To Dillibazar, Kathmandu, Nepal
• Office Hours: Sunday – Friday, 9:00 AM – 5:00 PM